Thank you for shopping with Hilary Scott. Your support is valued, and it is hoped that the books help you navigate your journey through grief. If, for any reason, you are not completely satisfied with your purchase, here are the details of the return policy.

Return Policy

The return policy lasts 30 days. If 30 days have passed since your purchase, a refund cannot be offered. To qualify for a return, your book must be unused and in the same condition that you received it. It must also be in the original packaging.

Books with obvious signs of use, books that are not in their original condition, are damaged or missing parts for reasons not due to an error will not be eligible for a full refund.

Refunds (if applicable)

Once your return is received and inspected, an email will be sent to notify you that the returned item has been received. You will also be informed of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact hilaryscottgriefcounselor@outlook.com.

Shipping returns

To return your product, you should mail your product to 90 Ballylesson Rd, Ballylesson, Belfast BT8 8JT.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

For questions related to refunds and returns, please contact hilaryscottgriefcounselor@outlook.com.